OTIWA will issue refunds according to the following policies:

  • Items can be returned for a refund up to forty-five (45) days from the date the original order was shipped.
  • Refund amounts will be the original price of the item, minus a $5.00 (USD) re-stocking fee.
    • Original shipping cost will not be refunded

  • The person returning the item(s) is responsible for paying all costs to return the item(s), and for wrapping the item(s) in protective padding to prevent damage during return shipment to OTIWA.
    • * If returned item is received damaged, OTIWA will not refund the purchase price unless the buyer informs OTIWA prior to returning the item that the item was damaged when the buyer originally received the item.

  • Refunds will be made only to the person from whom payment was originally received and in the same form of payment.